Telecommunication Services in UAE

Telecommunication Services in UAE

Etisalat and du are authorized to offer telecommunication services in UAE, including landline, mobile, and internet services.

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Telecommunication Services

Telecommunication Services in UAE

The UAE boasts a highly efficient telecommunications network overseen by the Telecommunications and Digital Government Regulatory Authority (TDRA), in accordance with Federal Law by Decree No. 3 of 2003. The UAE has consistently demonstrated its technological prowess, ranking 26th globally in networked readiness in the World Economic Forum’s Global Information Technology Report for 2016.

The country’s impressive advancements in the Telecommunication Infrastructure Index (TII) are noteworthy, surging from the 24th position in 2016 to the 2nd globally in 2018. This robust telecom infrastructure plays a pivotal role in fostering innovations like artificial intelligence, the internet of things, big data, autonomous mobility, and drones. The TDRA has embarked on a strategic roadmap from 2016 to 2020 to expedite the deployment of ‘fifth generation’ (5G) networks. This endeavor is facilitated by a dedicated Steering Committee and three sub-committees collaborating with stakeholders to achieve seamless 5G deployment in the UAE.

Authorized Telecommunication Services in UAE Providers

The United Arab Emirates’ telecommunications sector is served by two licensed operators: Emirates Telecommunications Corporation (Etisalat) and Emirates Integrated Telecommunications Company PJSC (du). These operators are authorized to offer a wide range of public telecommunication services, encompassing landline, mobile phone, internet, and satellite TV connections.

Additional Service Providers

In addition to the primary telecommunications operators, other licensed providers in the UAE’s telecommunications sector include:

  1. Nedaa, licensed to offer public access mobile radio services.
  2. Thuraya Telecommunications Company PrJSC, licensed to provide mobile communications via satellite in the UAE.
  3. Al Yah Satellite Communications Company, licensed to provide satellite and broadcasting satellite services in the UAE.
Telecommunication Services in UAE

'Hesabati' - Keeping You Informed About Your Telecom Services

‘Hesabati,’ which translates to ‘My Account,’ is a digital service designed to provide users with a comprehensive overview of all mobile and fixed line phone numbers registered under their Emirates ID within the UAE’s telecommunications services. The primary objective of ‘Hesabati’ is to empower telecom consumers by offering a transparent view of their accounts with service providers, thereby preventing unauthorized SIM card registrations and addressing concerns related to fraud and misuse of phone numbers.

This service is exclusively accessible to individuals holding an Emirates ID, and it is provided free of charge. To access ‘Hesabati,’ users can log in to the Telecommunications and Digital Government Regulatory Authority‘s (TDRA) website using UAEPass, ensuring secure and convenient access to this valuable tool. For more detailed information on ‘Hesabati,’ please refer to the TDRA’s official resources.

'Kashif' - Unveiling Caller Identities for a Hassle-Free Experience

‘Kashif’ introduces a valuable feature that allows mobile phone users to instantly view the name or identity of an incoming caller, even if the caller’s contact information is not stored in the recipient’s phone. Notably, this feature extends to mobile and landline numbers of private companies as well.

The primary goal of ‘Kashif‘ is to minimize the inconvenience caused by anonymous calls, enhancing the call recipient’s experience and security. This initiative is led by the Telecommunications and Digital Government Regulatory Authority (TDRA) in close collaboration with UAE’s prominent telecom service providers, Etisalat and Du.

Stay updated on ‘Kashif’ and related news by visiting the TDRA’s official website.

Telecommunications Service Coverage in the UAE

In the United Arab Emirates, leading telecom service providers Etisalat and Du offer interactive coverage maps to assist consumers in accessing precise information about the extent of telecommunications services available in specific locations across the country.

These interactive maps provide essential details, including:

  • Mobile coverage spanning 2G, 3G, 4G, and 5G networks.
  • Fiber coverage for fixed services.
  • Wi-Fi hotspot locations.
  • Payment machine locations for telecom services.
  • Service center locations for telecom companies.

For in-depth information and access to these interactive coverage maps, visit the Telecommunications and Digital Government Regulatory Authority (TDRA) website.

‘Coverage’ Initiative

The TDRA has introduced the ‘coverage’ initiative, featuring an integrated center responsible for assessing the quality of mobile network coverage within the UAE. This center conducts thorough field surveys, tests, and analyzes the quality of mobile operator networks. The results and analytical reports are shared with telecom operators to address vulnerabilities and enhance services. Discover more about the ‘coverage’ initiative to promote improved telecommunications coverage.

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